Jyjilli Privacy Policy — Your data is safe with us

This privacy policy has been prepared on behalf of the organization operating the jyjilli platform. It describes our policies and commitments regarding the collection, storage, use, and protection of your personal information.

This Policy Applies To:

• Applies to users of the jyjilli website (jyjilli.app).
• For users who download and use the jyjilli mobile app.
• Applicable to anyone who contacts jyjilli support through any channel.
• Applies to participants in jyjilli bonuses or promotional activities.

If you disagree with any part of this policy, please reach out to our support team before continuing to use jyjilli — we'll do our best to address your concerns.

Jyjilli collects information in two main ways — what you provide directly, and what is gathered automatically.

Information You Provide Directly:

• At registration: name, mobile number, email address, and date of birth.
• During identity verification: a copy of your National ID or passport.
• At the time of payment: bKash/Nagad/Rocket number or bank account details.
• When contacting support: chat messages, complaints, or details of your enquiry.

Automatically Collected Data:

• Device information: device type, operating system, browser.
• IP address and connection duration.
• Gaming activity: which games were played, bet amounts, and session duration.
• Cookie and session data (see the Cookies section for details).

Jyjilli does not collect more information than necessary. Only what is strictly required is retained.

Jyjilli uses your information for the following purposes:

• Account Management: To support login, password recovery, and overall account security.
• Payment Processing: Financial information is used to process deposits and send withdrawals.
• Identity Verification: To comply with anti-money laundering regulations and international licensing requirements.
• Customer Support: To address your questions or resolve any issues you may have.
• Service Improvement: To understand which games and features are popular and improve the platform accordingly.
• Security Monitoring: To detect fraud and suspicious activity.
• Responsible Gaming: To identify signs of excessive gaming and provide timely support.

Jyjilli does not sell your data to advertisers, and does not share it with third parties for marketing purposes without your consent.

Jyjilli shares your information only in limited circumstances and for specific reasons, and only with trusted parties:

• Payment Providers: Whether you use bKash, Nagad, Rocket, or a bank — just provide the required details to complete your transaction.
• Game Providers: With international game providers such as Pragmatic Play or Evolution — anonymous data related to gaming activity only.
• Regulatory Authorities: To international gaming licensing authorities — to meet legal compliance requirements.
• Law Enforcement Authorities: Only when required by a court order or legal obligation.
• Security Auditors: With eCOGRA or other third-party security organisations — strictly for system verification purposes.

Your personal information is not shared with any parties other than those mentioned above. Every third party is contractually bound to comply with jyjilli's privacy standards.

Jyjilli uses multiple layers of security to protect your data:

• 256-bit SSL Encryption: All communications are encrypted — banking-grade security.
• Data Encryption: All data stored on our servers is kept in encrypted format.
• Access Controls: Only authorized jyjilli staff can access specific data.
• Real-Time Monitoring: Suspicious access and unusual activity are detected automatically.
• Regular Security Audits: Third-party cybersecurity experts regularly audit our systems.
• Data Backups: Regular backups are maintained at secure locations to prevent data loss in the event of a technical issue.

No system is 100% impenetrable when it comes to data security — that's a fact. But jyjilli follows the highest industry standards and remains vigilant in responding to new threats.

Jyjilli uses cookies on its website. Cookies are small text files stored in your browser. Below is a breakdown of the types of cookies used:

Essential cookies are required for the site to function properly. If you wish to disable optional analytics cookies, you can manage them through your browser settings — though some features may not work as a result.

As a jyjilli account holder, you have several important rights regarding your personal data:

• Right to Access Your Data: You have the right to ask jyjilli exactly what personal information it holds about you.
• Right to Rectification: Request a correction if any of your information is inaccurate.
• Right to Erasure: After closing your account, you may request deletion of any data that is not subject to legal retention requirements.
• Data Portability: You can request a copy of your personal data — jyjilli will provide it in a readable, portable format.
• Right to Opt Out of Marketing: You can opt out of promotional emails or messages at any time.

To exercise this right, contact us directly via live chat or support@jyjilli.app-. Your request is typically processed within 30 days, unless retention is required by law.

Jyjilli does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the full duration your account is active, and for a further 5 years after closure (for legal compliance purposes).
• Financial Transaction Records: A minimum of 7 years — in accordance with international financial regulations.
• Customer Support Contact: 2 years after the issue is resolved.
• Analytics Data: Up to 1 year, then automatically deleted.
• Identity Verification Documents: Retained as required by law.

Once the designated retention period has passed, data is automatically deleted in a secure manner at the system level, with no human intervention required.

This privacy policy may be updated to reflect changes in technology, applicable law, or jyjilli's services. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For major changes, you will be notified via email or push notification.
• Continued use of jyjilli after any changes to this policy will be considered acceptance of the updated terms.

If you have any questions or concerns about this privacy policy, please get in touch: support@jyjilli.app or via 24/7 live chat.